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Healthcare Patient Services Coordinator
2 months ago
Patient Care Coordinator
Job Overview
This position is part-time and focuses on enhancing patient experiences within our clinics.
About Us:
HearingLife is a leading provider in hearing care, part of the Demant Group, which has been at the forefront of hearing healthcare since 1904. With over 600 centers across 42 states, we are dedicated to delivering personalized hearing solutions through a team of skilled professionals.
Onboarding Commitment:
At HearingLife, we prioritize the success of our Team Members from the outset.
Our onboarding program is comprehensive, designed to equip new hires with the essential knowledge and skills for their roles.
We foster a collaborative environment where every Team Member can thrive and contribute to our mission.
What Sets Our Onboarding Apart:
- Personalized Coaching: Engage in tailored coaching sessions with your supervisor to gain insights and support as you transition into your role.
- Interactive Webinars: Participate in live webinars led by experts, covering vital topics relevant to your position.
- Flexible Learning Plans: We offer self-paced learning options, allowing Team Members to tailor their educational journey.
Our Customized Approach:
- Foundational Training (Initial Two Weeks): The first phase focuses on essential knowledge to ensure a solid foundation for your role.
- Advanced Training (First 30-90 Days): Progressing in your role, you will delve into specialized topics that enhance your skills and confidence.
Key Responsibilities
As the Patient Care Coordinator, you will represent our clinics and strive to create a positive experience for every patient.
Your role will also involve supporting clinic operations to meet revenue objectives by attracting new patients and managing administrative tasks.
- Generate patient appointments and clinic revenue through proactive outreach to potential and existing patients.
- Welcome patients and gather referrals while staying informed about current marketing initiatives.
- Perform data entry and schedule appointments using our internal systems.
- Maintain an organized office environment by managing inventory of supplies.
- Oversee financial transactions, including petty cash and bank deposits.
- Manage hearing aid inventory effectively.
- Assist patients in collecting insurance documentation while adhering to HIPAA regulations.
Qualifications
The ideal candidate will demonstrate professionalism and effective communication skills in all interactions. This dynamic role requires strong organizational abilities and a sales-oriented mindset.
As the face of our clinic, you will need to provide exceptional customer service and exhibit a friendly demeanor.
- High School Diploma or equivalent; an Associate degree is preferred.
- At least 1 year of experience in a front office role, ideally in customer service or sales.
- Excellent multitasking and time management skills.
- Ability to work both independently and collaboratively.
- Proficient in handling sensitive situations with discretion and courtesy.
- Technologically adept, with intermediate skills in MS Office Suite, particularly Word and Excel.
Benefits:
Paid time off, company holidays, health benefits, competitive 401(k) plan, exclusive discounts, education reimbursement, and life insurance options.
Leadership Development:
Engage in programs designed to enhance your leadership skills and professional growth.
A Supportive Work Environment:
We uphold our core values of trust, teamwork, a positive attitude, and innovative solutions.
We are an Equal Opportunity / Affirmative Action employer, ensuring all qualified applicants receive consideration for employment without discrimination.