Lab IT Support Specialist

7 days ago


Waltham, Massachusetts, United States firstPRO, Inc Full time
Job Title: Lab IT Support Engineer

firstPRO, Inc is seeking a highly skilled Lab IT Support Engineer to join our team in Waltham, MA. This is a 6+month contract position that requires on-site work every day.

Job Summary:

The Lab IT Support Engineer will provide consulting, analytical, and technical laboratory services, including multivendor instrument, information technology, and in-lab validation/compliance services when applicable. The individual will analyze customer needs and gaps to propose solutions for the desired state, working with business users and managers of customers in conjunction with the internal support team.

Key Responsibilities:
  • Requirements Management and On-Site Validation/Compliance Support
  • IT Consulting
  • Customer Liaison
  • On-Site Lab IT Support
On-Site Lab IT Support:
  • Perform Break/Fix Support for All Instrument Connected Systems
  • Implement Windows-Based Security Policies as Required
  • Ensure Adherence to Client's Corporate Policies through Periodic Reporting & Compliance Programs
  • Act as the Technical Support Contact for Field Service Engineers and External Vendors
  • Provide Technical Subject Matter Expertise for New System Validation and Change Management
  • Create and Maintain a Physical Inventory of Lab Equipment, PCs, Software, and Any Other Information Pertinent to the Environment if Applicable
  • Perform System Preventative Maintenance Based on Client's Schedule, if Applicable
Requirements:
  • Bachelor's/Master's Degree or Equivalent in Pharmaceutical, Bio-Technology, Bio-Medical, Chemical
  • At Least 5 Years of Directly Relevant Experience, Including:
  • At Least 3 Years in Software Development and Testing
  • At Least 2 Years of Experience in Business Requirement Analysis and Gathering
  • Demonstrated Domain Area Knowledge
  • Candidate Must Possess Excellent Analytical and Interpersonal Skills Along with a Proven Track Record in System Design, Implementation, Have Demonstrated Ability to Guide the Activities of Colleagues, and Have Demonstrated Ability to Gain Client's Confidence and Trust
  • Candidate Must Demonstrate In-Depth Understanding in One or More of the Following Areas of Bio/Pharma Industry:
  • Drug Discovery & Development Processes
  • Clinical Study Planning & Data Management
  • Lab Workflows
  • Chemical & Biologics Material Management
  • Sample Management
  • Robotic Systems Integration & Qualification
  • Operations KPI and Metrics Tracking
  • Optional Requirement: Candidate Needs to Be Familiar with the US and International Regulations and Standards Governing the Development of Technical Solutions Such as GLP, GMP, 21 CFR Part 11, Part 210, Part 211, Part 820


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