Multilingual Support Specialist

3 weeks ago


Kansas City, Missouri, United States Pet Resource Center of Kansas City Full time
About Us
The Pet Resource Center of Kansas City is a growing organization dedicated to providing top-quality services to animals and their owners. We are committed to creating a positive and supportive work environment that encourages quality and excellence in all that we do. Our team is comprised of passionate and dedicated individuals who share our mission to provide exceptional customer service and make a real difference in the lives of animals and their owners.

Job Summary
We are seeking a highly motivated and organized Bilingual Customer Service Specialist to join our team. The successful candidate will be responsible for providing top-notch customer service to our clients, promoting our services, treatments, and products, and working in a fast-paced environment. The ideal candidate will have excellent communication skills, be bilingual in Spanish, and have high energy and passion for customer service.

Duties and Responsibilities
* Checking clients in for their pet's services over the phone and processing their payments
* Using customer service skills to educate on and promote services, treatments, and products
* Tracking the flow of the parking lot and clients using a spreadsheet
* Working in our check-in booth, greeting clients and directing them into a lane
* Cross-training in our call center and Mobile departments

Requirements
* Bilingual in Spanish
* High energy and passion for customer service
* Excellent communication skills
* Ability to multitask with ease
* Ability to work in a fast-paced environment

Benefits
* Competitive salary of $15.50 per hour, based on experience
* Comprehensive benefits package including health, dental, vision, and life insurance options
* 3 weeks paid annual leave with flexible scheduling ability
* Paid holidays
* 401k plan
* Monday-Friday schedule or a compressed 4-day, 10-hour schedule
* Discounted services

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