Overnight Hotel Auditor

2 weeks ago


Las Vegas Nevada, United States Westin Las Vegas Full time

Compensation Type:
Hourly

Company Overview:
Highgate Hotels is a prominent real estate investment and hospitality management firm recognized for its innovative approach within the industry. With a strong presence in key U.S. gateway cities, including New York, Boston, Miami, San Francisco, and Honolulu, Highgate is expanding its reach into the Caribbean and Latin America.

This hospitality-centric organization offers expert guidance throughout all phases of the property lifecycle, from planning and development to recapitalization and disposition.

Highgate boasts a proven track record in developing a diverse portfolio of unique lifestyle hotel brands, legacy brands, and independent hotels and resorts, all enhanced by contemporary programming and digital expertise.

The company employs industry-leading revenue management tools that effectively identify and anticipate changing market dynamics to drive superior performance and maximize asset value.

With an executive team comprised of some of the most seasoned leaders in hotel management, Highgate is a trusted partner for top ownership groups and major hotel brands.

Highgate operates corporate offices in several major cities.

Position Overview:

Role Summary:


The Night Auditor is tasked with reconciling all hotel cashier transactions, reviewing, organizing, and compiling management reports promptly, and ensuring the accuracy of guest billings and city ledger transactions.

This role also involves effectively communicating concerns and related issues to all management levels and performing guest service agent duties as necessary, including check-in, check-out, switchboard operation, and reservations.


Key Responsibilities:
- Proficiently work with and comprehend financial information and data, along with basic arithmetic functions.

- Willingness to cross-train in other accounting or hotel-related areas.

- Prioritize job functions to meet deadlines effectively.

- Execute guest service functions as required (e.g., check guests in/out, take reservations, wake-up calls, etc.).

- Audit and reconcile financial and statistical reports.


- Prepare and distribute necessary daily reports as required (e.g., Daily Operating Report, Discount Programs, Tax Reports, etc.) in accordance with hotel standards.

- Prepare and distribute month-end reports.

- Audit and reconcile all Front Desk and Food & Beverage Cashier's work.

- Audit, reconcile, consolidate, and transmit all credit cards promptly.

- Ensure accuracy of all reported numbers, including statistics.

- Input and update financial information into the corporate communications network.

- Perform daily, weekly, monthly, and annual data processing system functions as required.

- Keep management informed of any unusual operational or financial events and/or deviations from policies or procedures.

- Ensure overall guest satisfaction.

- Respond to governmental inquiries upon receipt.

- Address guest requests.

Qualifications:
- High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.

- Guest Service Experience preferred.

- Computer knowledge/skills required.

- Flexibility and willingness to work long hours as needed.


- Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Late/Overnight shift.

- Maintain a warm and friendly demeanor at all times.


- Must be able to communicate effectively both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.

- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

- Must be able to multitask and prioritize departmental functions to meet deadlines.

- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.

- Attend all hotel-required meetings and training sessions.


- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

- Uphold high standards of personal appearance and grooming, including wearing the proper uniform and nametag.

- Comply with Highgate Hotel Standards and regulations to promote safe and efficient hotel operations.

- Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.

- Must be effective in handling problems, including anticipating, preventing, identifying, and solving issues as necessary.

- Must be able to understand and apply complex information, data, etc., from various sources to meet appropriate objectives.

- Must be able to cross-train in other hotel-related areas.

- Must maintain confidentiality of information.

- Must demonstrate initiative, including anticipating guest or operational needs.

- Perform other duties as requested by management.
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