Support Specialist

3 weeks ago


Sacramento, California, United States Girl Scouts Heart of Central California Full time
About Us

At Girl Scouts Heart of Central California, we strive to build girls of courage, confidence, and character. We offer a diverse and inclusive array of programming and perspectives that promote a safe space for all individuals to learn and grow.

Job Description

This is a unique opportunity to make a meaningful impact in the lives of our customers. As a Customer Care Specialist, you will be responsible for delivering exceptional service and support through various channels.

Responsibilities
  1. Answer incoming calls/requests and provide solutions
  2. Achieve 80% Tier 1 case closure rates and maintain average handle time under 4 hours
  3. Respond to all inquiries in a professional, friendly, and efficient manner
Requirements
  • Excellent communication and problem-solving skills
  • Ability to work in a team environment and collaborate with internal teams
  • Technical fluency in Microsoft Office and ability to learn new systems


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