Director of Rail Operations

8 hours ago


Portland, Oregon, United States TriMet Full time
Job Description

TriMet is seeking a highly experienced and skilled Director of Rail Operations to oversee all staffing and operational activities for rail transportation and field operations. This role ensures safe, high-quality service delivery, manages emergent situations, and oversees planned service disruptions.

The Director will collaborate closely with the Operations Command Center, Bus Operations, Maintenance, and other internal stakeholders on various agency projects. Key responsibilities include employee engagement and labor relations, rule compliance and management, resource allocation and oversight, and a dedication to making our community better.

This role requires being in office five (5) days per week. The Director is responsible for managing all staffing and operational activities for rail transportation and rail field operations to ensure high-quality service delivery.

Responsible for responding to emergent situations as needed, as well as managing planned service disruptions and overseeing rail projects in collaboration with the Operations Command Center, Bus Transportation, and other internal stakeholders.

Responsible for employee and labor relations, and monitoring of resource allocation and productivity of the operator workforce.

Key Responsibilities
  • Manage rail operational programs, including streetcar, rail field operations, and departmental staff.
  • Model, and hold staff accountable through open communication, employee participation, performance management, and professional development.
  • Ensure effective leadership and management of all rail operations staff in support of agency goals, regarding safety, on-time performance, and customer service.
  • Develop recommendations and presentations to Executive Management on matters pertaining to rail operations, such as safety initiatives, operational changes, rule and process updates, incident investigation and response, long-term strategies, and engineering project operations impacts.
  • Collaborate in the development, implementation, and administration of emergency service plans (accidents, emergencies, service disruptions, inclement weather, natural disasters, and special events) and emergency service-related communication for internal and external stakeholders.
  • Assume the role as TriMet Incident Commander to advanced events, emergencies, or natural disasters.
  • Investigate in charge of advanced rail incidents or accidents.
  • Provide oversight and coordination for planned rail disruptions, including working with other departments to ensure adherence of track maintenance and support rail-related capital projects.
  • Represent TriMet with public and elected officials, business leaders, and community groups in coordination with the Public Affairs Division.
  • Make presentations and provide media comment if requested and testimony as required in arbitration and/or civil courts, representing the agency and general public in all matters.
  • Control, monitor, and approve budgets and operational forecasts for the department, including capital expenditures, labor resources, and materials and supplies (M&S).


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