Guest Experience Expert

19 hours ago


Magnolia, Texas, United States Marriott Full time
Job Summary

We are seeking a skilled Guest Experience Expert to join our team at Marriott Hotels. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.

Key Responsibilities
  • Process guest requests and resolve issues in a timely and professional manner
  • Provide information and recommendations to guests on local attractions and services
  • Manage guest room assignments and ensure seamless check-in and check-out processes
  • Collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise
Requirements
  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing situations
About Marriott

Marriott Hotels is a global hospitality company that is committed to delivering exceptional guest experiences. We offer a range of benefits and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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