VP - Freight Brokerage Operations

2 weeks ago

Chattanooga, Tennessee, United States Kenco Group Full time
About the Position

The VP of Freight Brokerage Operations is responsible for leading the Freight Brokerage business unit of Kenco Logistics. This role has direct accountability for sales, customer onboarding, rate negotiations, operational execution of shipments, and overall performance management of the brokerage team and business. The Vice President, Freight Brokerage Operations, is expected to develop and execute strategies that drive growth, increase profitability, and improve processes while providing leadership support to the organization.

Key Responsibilities
  • Be the face of Kenco's Freight Brokerage business, both internally and externally
  • Lead the execution of the Brokerage BU strategy
  • Perform basic planning, analysis, reporting, and communication activities
  • Provide insight to industry benchmarking and best practices
  • Stay current with industry trends and competitor activity
  • Assess IT systems and related data outputs, and recommend enhancements
  • Act as a strategic business partner to the Transportation and other leadership teams
Sales and Operations Oversight
  • Lead a team of Account Managers responsible for a portfolio of diverse customer accounts, with a focus on promoting growth, achieving margin objectives, and key performance indicators
  • Support (and lead as needed) the development of new business relative to rate analysis, creative solutions design, pricing, and commercial terms
  • Create effective sales strategies for customers, inclusive of profitability analyses, equipment and mode considerations, and market capacity intelligence
  • Enable a high level of customer service by interacting with various levels of client and internal leadership, monitor performance against customer SLAs and KPIs, and ensure effective problem resolution
  • Meet and present to current and potential clients, including senior-level (C-suite) executives on Kenco's capabilities
  • Deliver clear, honest, and proactive communication to customers and carriers
  • Enforce compliance to (and establish where needed) SOPs and/or best practices relative to sales, customer onboarding, rate negotiations, operational execution of shipments
  • Effectively utilize the IT platforms that support the business (MercuryGate, QLIK/Unify, Project44, Trucker Tools, Ambition, Ultipro, and others as needed)
  • Support (and lead as needed) the implementation and onboarding of new business
  • Utilize data, analysis, LEAN Six Sigma tools, and reporting of transportation metrics to drive continual process improvement
  • Foster and/or enhance relationships with customers, carriers, and other related vendors
  • Lead customer QBRs
Talent Management & Leadership
  • Build, train, develop, coach, mentor, and manage assigned team

Qualifications

  • College Graduate, Bachelor's in Business, Economics, or related field preferred
  • Senior Management - Transportation Management and Brokerage (5-10 years)
  • 3-5 years of experience in prior transportation brokerage sales/account management

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