Sales and Service Representative

7 days ago


Dallas, Texas, United States MCI Careers Full time
Job Overview
MCI Careers seeks highly motivated sales representatives to support our sales process and improve customer satisfaction. As a Sales and Service Representative, you will handle outbound calls to new and existing customers, resolving support issues and selling new products and services. This is an excellent opportunity for career growth, with industry-leading training and many advancement opportunities.

About the Job
You will interact with hundreds of customers each week across the country, utilizing knowledge base and training to accurately answer customer questions and sell appropriate products and services. Your responsibilities include listening to customers, understanding their needs, and resolving customer issues. You will also research systems to find missing information, coordinate with other departments to resolve issues as applicable, and utilize systems and technology to complete account management tasks.

Requirements
To be successful in this role, you must be 18 years of age or older, have a high school diploma or equivalent, and possess excellent organizational, written, and oral communication skills. You should also be able to type swiftly and accurately (20+ words a minute), have basic knowledge of Microsoft Office Suite, and be highly reliable with the ability to maintain regular attendance and punctuality. Additionally, you should be able to evaluate, troubleshoot, and follow-up on customer issues, and possess an aptitude for conflict resolution, problem-solving, and negotiation.

Compensation
This position offers a competitive hourly rate of $15.50 per hour, paid training, paid time off, and benefits including medical, dental, vision, life insurance, retirement, and advancement opportunities. You will also have access to flexible schedules, daily contests, and prizes, as well as a casual dress code.

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