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Front Desk Supervisor
2 months ago
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Hilton San Francisco Airport Bayfront. As a key member of our Front Office Department, you will be responsible for ensuring the highest level of customer service, quality, and preferred standards are met at all times.
Key Responsibilities- Manage all Front Office operations, including guest service and registration, room inventory and availability, and guest service standards and initiatives.
- Supervise Guest Service Agents, Bell persons, and Valet Attendants, and monitor and develop team member performance.
- Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
- Ensure compliance with Hilton standards and meet and greet guests, responding to guest inquiries, requests, and issues in a timely, friendly, and efficient manner.
- Initiate and implement up-selling techniques to promote hotel services and facilities, and ensure team members have current knowledge of hotel products, services, facilities, events, pricing, and policies.
- High School Diploma/GED or equivalent is required.
- Minimum of 1 year of Front Office supervisory experience preferred.
- Minimum of 2 years Hotel Front Office experience preferred.
- Must have guest service experience, preferably in a hotel setting.
- Must be 21 years or older.
- Must be able to multi-task in a busy environment, follow through on guest and employee requests, ensure guest satisfaction, and work as a team player.
- Good communication and interpersonal skills are essential.
- Flexible schedule required for days, evenings, weekends, and holidays.
- Ability to effectively communicate in English with supervisor, fellow employees, and guests.
- Medical
- Dental
- Vision
- 401K plan + company match
- Reimburse bridge toll
The Hilton San Francisco Airport Bayfront is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to or call to let us know the nature of your request.
