Customer Service Director
3 weeks ago
About This Opportunity:
We invite applications from experienced professionals looking to join our dynamic team at the Route 66 Casino Hotel as a Customer Service Director. In this role, you will oversee the delivery of exceptional guest experiences in our VIP lounge, utilizing your expertise in fine dining service and culinary knowledge.
Key Responsibilities:
- Guest Relations: Build relationships and loyalty with guests through sincere and meaningful interactions, learning their names and preferences, and connecting with them individually and professionally.
- Staff Training: Rigorously train staff to be knowledgeable and ready to answer questions about the venue and its activities.
- Menu Development: Collaborate with the culinary team, vendors, and mixologists to develop and maintain fresh and exciting food and bar menus.
- Reporting: Prepare standard reports and documents, maintaining file documentation and daily log entries.
Requirements:
- Bachelor's Degree required; professional designation strongly preferred.
- At least 5 years of relevant management work experience in the hospitality industry.
- Extensive culinary and beverage knowledge, as well as fine dining service expertise.
Compensation:
The estimated salary for this role is between $65,000 and $85,000 per annum, depending on experience.
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