Product Specialist

4 days ago


Ann Arbor, Michigan, United States Butter Full time
About Butter

At Butter, we're passionate about creating a better world through the power of cannabis. Our mission is to provide high-quality products that not only meet but exceed our customers' expectations.

Job Summary

We're seeking a highly motivated and customer-focused Product Specialist to join our team. As a key member of our sales team, you'll be responsible for delivering exceptional customer service, building strong relationships, and providing expert product guidance.

Key Responsibilities
  • Guide customers through transactions, offering advice and suggestions based on their needs
  • Self-motivated and adaptable, with the ability to work independently and collaboratively in a fast-paced environment
  • Passion for delivering exceptional customer service and surpassing customer expectations
  • Demonstrated empathy and patience when dealing with customers, even in challenging situations
  • Highly organized and attention to detail
  • Assist in cultivating and maintaining a positive environment
  • Experience working in a retail or customer service environment is a plus
  • Continuously remain up to date on industry trends and product knowledge
  • Respond quickly to customer inquiries in-store, online, and over the phone
  • Has a solid understanding of compliance guidelines set by the CRA
  • Ensure compliance guidelines set by the CRA are being followed and maintained
  • Responsible for accurate cash handling and inventory management
  • Perform other duties as assigned
Requirements
  • Previous experience in cannabis preferred
  • High Volume retail or cannabis experience is a plus
  • Has basic cannabis knowledge including products, strains, and consumption methods
  • Growth-minded individual who welcomes giving and receiving feedback
  • Willingness to be flexible to adapt for the needs of the business
  • Passionate about learning and sharing expertise with others
  • Ability to adapt to changing priorities
  • Can manage conflict resolution
  • Technical Skills: Experience with seed to sale systems and METRC is a bonus, Dutchie experience is highly preferred, strong computer skills, attention to detail
  • Math skills: Ability to add, subtract, multiply, and divide
  • Strong verbal and written communication skills
What We Offer

We offer a competitive salary, benefits package, and opportunities for growth and development. If you're passionate about delivering exceptional customer service and have a strong passion for cannabis, we encourage you to apply.


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