Product Specialist
4 days ago
At Butter, we're passionate about creating a better world through the power of cannabis. Our mission is to provide high-quality products that not only meet but exceed our customers' expectations.
Job SummaryWe're seeking a highly motivated and customer-focused Product Specialist to join our team. As a key member of our sales team, you'll be responsible for delivering exceptional customer service, building strong relationships, and providing expert product guidance.
Key Responsibilities- Guide customers through transactions, offering advice and suggestions based on their needs
- Self-motivated and adaptable, with the ability to work independently and collaboratively in a fast-paced environment
- Passion for delivering exceptional customer service and surpassing customer expectations
- Demonstrated empathy and patience when dealing with customers, even in challenging situations
- Highly organized and attention to detail
- Assist in cultivating and maintaining a positive environment
- Experience working in a retail or customer service environment is a plus
- Continuously remain up to date on industry trends and product knowledge
- Respond quickly to customer inquiries in-store, online, and over the phone
- Has a solid understanding of compliance guidelines set by the CRA
- Ensure compliance guidelines set by the CRA are being followed and maintained
- Responsible for accurate cash handling and inventory management
- Perform other duties as assigned
- Previous experience in cannabis preferred
- High Volume retail or cannabis experience is a plus
- Has basic cannabis knowledge including products, strains, and consumption methods
- Growth-minded individual who welcomes giving and receiving feedback
- Willingness to be flexible to adapt for the needs of the business
- Passionate about learning and sharing expertise with others
- Ability to adapt to changing priorities
- Can manage conflict resolution
- Technical Skills: Experience with seed to sale systems and METRC is a bonus, Dutchie experience is highly preferred, strong computer skills, attention to detail
- Math skills: Ability to add, subtract, multiply, and divide
- Strong verbal and written communication skills
We offer a competitive salary, benefits package, and opportunities for growth and development. If you're passionate about delivering exceptional customer service and have a strong passion for cannabis, we encourage you to apply.
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