Product Specialist
4 weeks ago
We are seeking a highly motivated and customer-focused professional to join our team as a Product Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our guests, ensuring their overall satisfaction and a memorable experience.
Key Responsibilities:
- Guide customers through the transaction and offer advice and suggestions based on their needs
- Self-motivated and adaptable, with the ability to work both independently and collaboratively in a fast-paced environment
- A passion for delivering exceptional customer service and surpassing customer expectations
- Demonstrated empathy and patience when dealing with customers, even in challenging situations
- Highly organized and has an eye for attention to detail
- Assists in cultivating and maintaining a positive environment
- Experience working in a retail or customer service environment is a plus
- Continuously remains up to date on industry trends and product knowledge
- Responds quickly to customer inquiries in-store, online, and over the phone
- Has a solid understanding of compliance guidelines set by the CRA
- Ensure compliance guidelines set by the CRA are being followed and maintained
- Responsible for accurate cash handling and inventory management
- Perform other duties as assigned
Requirements:
- Previous experience in cannabis preferred
- High Volume retail or cannabis experience is a plus
- Has basic cannabis knowledge including products, strains, and consumption methods
- A growth-minded individual who welcomes giving and receiving feedback
- Has the willingness to be flexible to adapt for the needs of the business
- Passionate about learning and sharing expertise with others
- Has the ability to adapt to changing priorities
- Can manage conflict resolution
- Technical Skills:
- Experience with seed-to-sale systems and METRC is a bonus
- Dutchie experience is highly preferred
- Strong computer skills
- Attention to detail
- Math skills: Ability to add, subtract, multiply, and divide
About Us:
Butter is a cannabis lifestyle brand, founded and rooted in Michigan. Our focus is to make high-quality products for all and in doing so, better society. We believe people and plants are better together.
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