Senior EDI Implementation Specialist

3 weeks ago

Maryland, United States Labcorp Full time
Job Summary

The Senior EDI Implementation Specialist will provide support for the Sales organization, helping to obtain new business and retain current customers. This role involves meeting with clients to recommend technical solutions and ensuring the proper implementation of those solutions. The Specialist will also expedite post-production support for customers, managing the problem resolution process until a solution is identified and implemented. Additionally, they will educate the Sales team on key IT initiatives and product functionality improvements.

Key Responsibilities

• Liaise between clients and internal/external IT resources for the implementation and support of EDI workflows.

• Build and cultivate strong working relationships with clients to gain their support and solidify their continued business.

• Collaborate with various functional groups, including sales, lab operations, senior leadership, and third-party vendors, to provide client issue resolutions in a timely manner.

• Build strategic partnerships with the sales team to ensure accurate addressing of client needs, building trust with the client, and delivering exceptional and timely results.

• Use EMR knowledge to overcome implementation challenges and ensure a smooth rollout without potential delays.

• Perform analysis of client ordering patterns to offer electronic recommendations to improve efficiencies and production levels.

• Communicate between clients, internal sales/IT, and third-party vendors to ensure successful resolutions.

• Provide initial and ongoing training for various EMR systems to ensure proper utilization and client satisfaction.

• Install and maintain PC hardware to ensure business continuity and enhance lab operations efficiency.

• Perform triage and necessary troubleshooting for client EDI issues to expedite resolution.

• Provide recommendations based on expertise and escalate to other functional areas when necessary.

• Maintain accurate and complete daily logs for client visits and travel/expense reporting.

• Schedule daily appointments based on client prioritization and proximity.

Requirements

• Associate's degree in Information Technology, HIM, or a healthcare-related field is preferred.

• Bachelor's degree in HIM or Information Technology is preferred.

• Minimum 4 years of experience in IT or a healthcare-related field.

• Prior experience in a laboratory environment is strongly preferred.

• Proficient with Microsoft Office/365 applications (Word, Excel, PowerPoint, Access, Teams).

• Experience working with different EMR vendors and/or Labs on connectivity projects.

• Ability to influence decision-makers in various departments and levels of leadership.

• Strong communication skills, both written and verbal.

• Ability to handle multiple projects simultaneously under minimal supervision.

• Must have a valid driver's license and a clean driving record.

• Ability to work variable hours and schedules.

Benefits

Labcorp offers comprehensive benefits, including medical, dental, vision, life, STD/LTD, 401(K), ESPP, paid time off (PTO) or flexible time off (FTO), commissions, and company bonus where applicable. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based on race, religion, color, national origin, gender, family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

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