Senior Audiovisual Specialist

7 days ago

Maryland, United States Encore Full time
Job Summary

The Senior Audiovisual Specialist is responsible for the technical setup and operation of standard full-production events in a hospitality environment, ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.

Key Responsibilities

Equipment Operation
  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment.
  • Troubleshoots technical issues and resolves problems quickly as they arise.
  • Complies with all Company security and safety measures.
  • Ensures equipment is secure from theft and/or damage when in use.
Customer Service
  • Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
  • Maintains a positive relationship with all clients through effective communication.
  • Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
  • Understands and fosters the hotel/client relationship.
Training/Staff Development
  • Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
  • Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.
  • Develops self as subject matter expert in discipline of specialty.
  • Stays current with technology and industry trends.
Event Supervision
  • Performs advanced work (pre/during/post event) with operations team members.
  • Supervises and directs other technicians during an event.
Equipment Maintenance
  • Assists team with proper security, storage, inventory, transportation, and maintenance of equipment.
  • Performs inventory and forecasting of equipment needs.
Job Qualifications
  • Bachelor's Degree is preferred.
  • 5+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required.
  • 4-5 years of customer service or hospitality experience is preferred.
  • Internal Team Members must meet all Training requirements to be eligible to apply for this role.
  • New Encore team members must validate/complete all Training requirements within 60 days of hire date.
  • Ability to interact professionally and effectively with a diverse workforce, customer base, and senior-level management.
  • Strong customer, client, and coworker interface experience and abilities.
  • Self-starter/works independently.
  • A valid driver's license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.
  • Must be able to lift 50 lbs.
Competencies

Deliver World Class Service
  • Hospitality
  • Ownership
Do The Right Thing
  • Demonstrates Self-Awareness
Drive Results
  • Ensures Accountability
See The Big Picture
  • Decision Quality
  • Manages Complexity
Value People
  • Collaborates
Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audiovisual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Physical Requirements

Team members are required to meet the specified physical criteria to effectively execute essential job functions. The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never.

Occasionally
  • Peripheral Vision
  • Carrying 51-100 lbs.
  • Pushing/Pulling Over 100 lbs.
Frequently
  • Color Vision
  • Depth Perception
  • Lifting 16-50 lbs.
  • Carrying 16-50 lbs.
  • Pushing/Pulling 16-50 lbs. & 51-100 lbs.
Continuously
  • Close Vision
  • Distance Vision
  • Hearing
  • Lifting 0-15 lbs.
  • Carrying 0-15 lbs.
  • Pushing/Pulling 0-15 lbs.
Time Allocation

  • 0-1 hours/day: Climbing
  • 2-3 hours/day: Sitting, Stooping, Crawling, Kneeling, Bending, Reaching (above your head)
  • 4-5 hours/day: Standing, Walking, Grasping

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