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Sales Associate

2 months ago

Murfreesboro, Tennessee, United States Chico's FAS Full time
Job Summary

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS. As a Sales Associate, you will play a key role in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of ensuring a great customer experience and maximum profitability.

Key Responsibilities
  • Meet company sales goals by utilizing sales techniques and communicating product knowledge to customers, recommending merchandise selections or helping to locate or obtain merchandise based on customer needs and desires.
  • Maintain knowledge of current sales and promotions, as well as pricing and visual standards.
  • Maintain standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
  • Participate in visual directives, including monthly store sets and sales floor maintenance.
Customer Experience
  • Promote the Most Amazing Personal Service (MAPS) principles and standards as demonstrated in our selling models and offer a cohesive omni-channel experience.
  • Ensure prompt resolution of customer concerns.
  • Ensure a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices.
  • Reinforce buying decisions at the checkout and achieve add-on goals, including gift card sales.
  • Sign up clients for reward programs.
  • Build and maintain a solid customer following through clienteling and wardrobing.
  • Know current product fit and style assortment offerings in-store and online.
  • Maintain consistent client communication through utilization of our clienteling tools, Style Connect and Customer Book.
Operational Excellence
  • Support replenishment activities that keep the store full and abundant.
  • Assist with locate fulfillment.
  • Assist with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.
  • Assist with boutique cleanliness and organization.
Teamwork and Growth
  • Promote an inclusive, collaborative approach to problem-solving.
  • Seek personal developmental opportunities and readily solicit feedback.
  • Other duties as assigned.

This position may be found in multiple brands, with some duties varying from brand to brand.

Competencies
  • Culture: Living the Chico's FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement, and Delivering Results with High Performance.
  • Manages Complexity: Making sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems.
  • Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.
  • Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
  • Courage: Stepping up to address difficult issues, saying what needs to be said.
Qualifications
  • High School diploma or equivalent.
  • Retail or sales experience preferred.

For the following states: AZ, GA, ID, IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, and VA, must be 16 years of age or older. For all other states, must be 18 years of age or older.

Excellent communication skills, excellent customer service skills, able to learn or adapt to technology provided by the company, strong organizational skills and ability to multi-task in a fast-paced environment, able to communicate with customers, Associates, and Management, regular attendance is essential to this position to ensure adequate coverage to meet company objectives, ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Physical Requirements
  • Constant Walking/Standing % of 8-hour shift.
  • Occasional Lifting up to 50 lbs- 1-33% of 8-hour shift.
  • Frequent Climbing- 34%-66% of 8-hour shift.

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.