Insurance Industry Supervisor

7 days ago


Saratoga Springs, New York, United States Lubica Mills - State Farm Agent Full time
Position Summary

We are seeking a seasoned Customer Service Manager to drive success in our insurance agency's customer-facing department.


Payscale

The projected annual salary range for this Customer Service Manager is between $95,000 and $125,000.


Main Duties
  • Supervise the customer service team and manage day-to-day activities.
  • Create and enforce customer service protocols and guidelines.
  • Tackle challenging customer complaints and resolve issues efficiently.
  • Coach and develop customer service professionals.

Essential Requirements
  • A minimum of 5 years' experience in customer-facing roles, including at least 2 years in a supervisory capacity.
  • Outstanding leadership and organizational abilities.
  • Exceptional verbal and written communication skills.


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