Supervisor, US Ground Brokerage Operations Manager

3 weeks ago


Tonawanda, New York, United States Willson International Full time
Job Summary

We are seeking a highly skilled and experienced Supervisor to lead our US Ground Brokerage Operations team. As a key member of our team, you will be responsible for overseeing the day-to-day functions of our US Ground Brokerage operation, ensuring compliance with all government regulations and company policies.

Key Responsibilities
  • Supervise and manage the day-to-day activities of the US Ground Brokerage operation, ensuring timely and accurate processing of customs clearance and other related tasks.
  • Develop and implement processes to improve efficiency and productivity, ensuring maximum compliance with government regulations and company policies.
  • Lead and motivate a team of customs brokers and support staff, providing guidance and training to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Collaborate with other departments to ensure seamless communication and coordination, ensuring that all stakeholders are informed and up-to-date on relevant information.
  • Monitor and analyze performance metrics, identifying areas for improvement and implementing corrective actions as needed.
Requirements
  • High school diploma required; college degree in business or related field preferred.
  • Minimum 8 years of experience in customs brokerage environment, with at least 5 years in a supervisory role.
  • Customs Certified Specialist (CCS) certification required; Broker's license preferred.
  • Strong knowledge of customs regulations, procedures, and laws, as well as excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment, with strong attention to detail and ability to prioritize tasks effectively.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

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