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Service Coordinator and Liaison

1 week ago

North Wales, Pennsylvania, United States PatchitUP of King Prussia, PA Full time

Are you looking for a challenging and rewarding role where you can make a real difference? Look no further than PatchitUP Drywall We are seeking a highly skilled and motivated individual to fill the role of a Dispatcher and Support Agent.

In this exciting role, you will be responsible for utilizing ServiceTitan software to manage schedules and dispatch technicians, communicating effectively with customers, technicians, and management, and handling customer calls for scheduling, rescheduling, and job coordination.

You will also be responsible for managing time-keeping for technicians, maintaining an above-average booking rate, following up on unsold estimates and completed work, soliciting reviews for technician performance, monitoring lead quality, requesting lead credits when necessary, and ensuring rapid response to leads within 5 minutes.