Digital Product Sales and Support Professional

4 weeks ago

Vergennes, Vermont, United States Altorfer Full time
Job Overview

We are seeking a highly skilled Digital Product Sales and Support Professional to join our team at Altorfer. As a key member of our sales team, you will be responsible for increasing sales with CAT RAM and ESC products while providing exceptional support to our customers.

About the Role

The successful candidate will have overall responsibility for overseeing the administration of Caterpillar's Online Software Applications, providing support for Remote Asset Monitoring hardware and software, managing Condition Monitoring initiatives, and supporting lead generation efforts.

  • Site Walks: Perform site walks with customers to help create solutions for connectivity using CAT RAM.
  • Customer Site Meetings: Attend customer site meetings pertaining to upcoming installs.
  • Briefing Service Operations Team: Brief service operations team regarding upcoming installs and hand off details to ensure operations team has details necessary to execute work effectively.
  • New Engine Delivered Opportunity: Manage New Engine Delivered opportunity and activations.
  • Customer Access Management: Oversees granting of access, linking of customer accounts with Cat UCIDs, and management of customer access to the Cat Online Applications.
  • CAT RAM Training: Completes onboard training for CAT RAM customers and provide support with customer issues.
  • Remote Asset Monitoring Subscriptions: Responsible for managing subscriptions for remote asset monitoring and reconciling with accounting to match up with invoiced amounts to customers.
  • Cat Programs Promotions: Managing Cat programs for promotions and incentive credits to make sure the dealership is maximizing the use of those to promote remote asset monitoring.
  • Subject Matter Expert: Subject Matter Expert on hardware and software issues including hardware/subscription recommendations, firmware updates, connection issues, and general troubleshooting support for Service and Sales staff with the assistance of TC staff.
  • Tech Information Sources: Utilize Caterpillars PowerNet, Technical Marketing Information (TMI web), Dealer Solution Network (DSN), Service Information Management Sys (SIMSi) and Service Information System (SIS web), as safe sources of technical information for the commercial engine business.
  • Inside Sales Support: Assist Inside Sales team with Follow-Up, Preventative Maintenance, and Repair Quoting when able.
  • SOS Analysis Review: Assist TC team in reviewing SOS analysis, CAT Inspect Reports, RAM Data and Service History to create leads to assist customers with additional support to ensure proactive addressing of issues and to help customers maximize uptime of their equipment.
  • ESC Sales and Upgrades: Responsible for selling/upgrading customer New ESC and Advantage ESC excluding Industrial Rep customer base.
Qualifications
  • High School Graduate: High School graduate, preferably with minimum of 5 years Sales experience.
  • Knowledge and Experience: Knowledge and previous experience in operation and maintenance requirements of power generation equipment, marine engines, or industrial engines required.
  • Computer Literacy: Computer literate and proficient with programs such as Microsoft Word, Excel, Access, Power BI, Outlook, and other data systems required. Knowledge of DBS highly preferred.
  • Problem-Solving Skills: Must be a self-starter with the ability to multi-task in a fast-paced environment. Strong analytical, quantitative, and problem-solving skills working across multiple systems, management levels, and functions.
  • Communication Skills: Ability to read and interpret documents such as equipment service manuals, parts literature, policies, claims, and standard operating procedures. Ability to read and interpret electrical schematics and familiar with technician troubleshooting procedures. Must possess excellent oral and written communication skills to provide professional business communication when sending emails, letters, notes, and documenting policies and procedures.
  • Customer Service: Excellent customer service skills are needed.
  • Dependability: Dependability and organizational skills a must.
  • Initiative: Ability to use initiative and work independently without direct supervision.
  • Licenses: Must have a valid drivers license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).
  • Commercial Engine Business: Understand the commercial engine business and the relationship between Caterpillar, the Dealership, OEMs, and our customers.
Physical Requirements/Working Conditions

This position works in a shop/office environment. May on a continuous basis walk, bend and lift to 75lbs. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls and write or use a keyboard to communicate through written means. May be required to wear appropriate safety equipment (IE- Safety glasses or side shields) when needed. The noise level in the shop environment is usually moderate to high. Noise level in the office environment is usually moderate to low. Must be flexible to work varying schedules and hours as needed. Occasional travel may be required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the A-Team and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people.

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