Front Office Representative

1 month ago


Dickson, Tennessee, United States Jimmy Drake - State Farm Agency Full time
Job Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Front Office Representative at Jimmy Drake - State Farm Agency. As a key member of our team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and maintaining high levels of customer satisfaction.

Key Responsibilities:

  • Provide product and service information to customers, resolving any issues that may arise.
  • Manage incoming calls and respond to customer inquiries in a timely and efficient manner.
  • Handle customer complaints, providing solutions and alternatives, and follow up to ensure resolution.
  • Maintain accurate records of customer interactions, process customer accounts, and file documents.

What We Offer:

  • Competitive salary plus commission/bonus
  • Paid time off
  • Retirement plan match
  • Valuable experience and growth opportunities

Ideal Candidate:

  • Must be willing to obtain a Property and Casualty insurance license
  • Strong phone handling skills and active listening
  • Comfortable making outbound calls
  • Passionate about helping customers
  • Patient, empathetic, and effective communicator
  • Strong problem-solving skills and ability to multi-task

This is an exciting opportunity to join a dynamic team and contribute to the success of Jimmy Drake - State Farm Agency. If you are a motivated and customer-focused individual, we encourage you to apply.



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