Patient Service Center Representative

3 weeks ago


Commerce, Georgia, United States Medlink Georgia Full time
Job Title:

Patient Service Center Representative

About the Role:

We are seeking a highly skilled and dedicated Patient Service Center Representative to join our team at Medlink Georgia. As a key member of our patient services team, you will play a vital role in delivering exceptional customer service to our patients.

Responsibilities:
  • Telephone Support: Respond promptly and professionally to all telephone calls, providing clear and concise information to patients.
  • Scheduling Appointments: Schedule appointments for patients and route inquiries and calls as necessary, ensuring seamless communication between patients and healthcare providers.
  • Patient Data Entry: Accurately capture and enter patient demographic information into Athena, maintaining confidentiality and adhering to HIPAA guidelines.
  • Appointment Reviews: Review appointment details with patients, including date, time, location, and provider name, to ensure accuracy and prevent errors.
  • Insurance Verification: Verify insurance coverage, including MCD/MCR, and prepare third-party insurance forms as needed.
  • Record Keeping: Maintain accurate and confidential patient records, adhering to HIPAA regulations and guidelines.
  • Liaison Services: Act as a liaison between patients and the Patient Service Center, directing calls to other departments and health centers as necessary.
  • Judgment and Escalation: Use sound judgment in handling calls, knowing when to escalate issues to the Patient Service Center Supervisor.
Requirements:
  • Education and Experience: A high school diploma (or equivalency) and a minimum of one year related secretarial experience in the healthcare field or three years general secretarial experience.
  • Communication Skills: Strong verbal and written communication skills, with excellent organizational skills and attention to detail.
Salary and Benefits:

The estimated salary for this position is $45,000 - $55,000 per year, depending on experience and qualifications. Medlink Georgia offers a competitive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off.

Why Join Our Team:

At Medlink Georgia, we value our employees and offer a supportive work environment that fosters growth and development. If you are a motivated and customer-focused individual looking for a rewarding career opportunity, apply today



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