Patient Service Center Representative
3 weeks ago
Patient Service Center Representative
About the Role:We are seeking a highly skilled and dedicated Patient Service Center Representative to join our team at Medlink Georgia. As a key member of our patient services team, you will play a vital role in delivering exceptional customer service to our patients.
Responsibilities:- Telephone Support: Respond promptly and professionally to all telephone calls, providing clear and concise information to patients.
- Scheduling Appointments: Schedule appointments for patients and route inquiries and calls as necessary, ensuring seamless communication between patients and healthcare providers.
- Patient Data Entry: Accurately capture and enter patient demographic information into Athena, maintaining confidentiality and adhering to HIPAA guidelines.
- Appointment Reviews: Review appointment details with patients, including date, time, location, and provider name, to ensure accuracy and prevent errors.
- Insurance Verification: Verify insurance coverage, including MCD/MCR, and prepare third-party insurance forms as needed.
- Record Keeping: Maintain accurate and confidential patient records, adhering to HIPAA regulations and guidelines.
- Liaison Services: Act as a liaison between patients and the Patient Service Center, directing calls to other departments and health centers as necessary.
- Judgment and Escalation: Use sound judgment in handling calls, knowing when to escalate issues to the Patient Service Center Supervisor.
- Education and Experience: A high school diploma (or equivalency) and a minimum of one year related secretarial experience in the healthcare field or three years general secretarial experience.
- Communication Skills: Strong verbal and written communication skills, with excellent organizational skills and attention to detail.
The estimated salary for this position is $45,000 - $55,000 per year, depending on experience and qualifications. Medlink Georgia offers a competitive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off.
Why Join Our Team:At Medlink Georgia, we value our employees and offer a supportive work environment that fosters growth and development. If you are a motivated and customer-focused individual looking for a rewarding career opportunity, apply today
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