Guest Experience Associate

7 days ago


Silver Spring, Maryland, United States Marriott Full time
Job Summary

We are seeking a skilled Guest Experience Specialist to join our team at Courtyard Silver Spring North/White Oak. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations throughout the hotel.

Key Responsibilities
  • Process operational needs and address guest requests in a timely and professional manner.
  • Take ownership of the guest experience in main areas of the hotel, with a focus on providing personalized service and exceeding guest expectations.
  • Empower guests to feel at home by delivering quality meals, sharing local highlights, and providing expert recommendations.
  • Collaborate with colleagues to ensure a safe and welcoming work environment, adhering to company policies and procedures.
  • Maintain confidentiality, protect company assets, and uphold quality standards in all interactions.
Requirements
  • High school diploma or equivalent required.
  • No related work experience necessary, but a passion for delivering exceptional guest experiences is essential.
  • Ability to work in a fast-paced environment, with a focus on providing excellent customer service.
  • Strong communication and interpersonal skills, with the ability to work effectively with colleagues and guests.
About Marriott International

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in providing opportunities for growth and development, and we're passionate about empowering our guests to have unforgettable experiences.



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