Audio Visual Support Specialist
1 week ago
EOS IT Solutions is seeking a highly skilled Audio Visual Support Specialist to join our team. As a Field Technician for Video Conferencing Equipment, you will be responsible for resolving issues related to in-room technology, AV/VC equipment failure, and software configurations.
Key Responsibilities:
- On-site technician with the knowledge and skillset to fix 99% of issues in rooms
- Configuration of endpoints and infrastructure
- Preparation of room audits ensuring technology can work at optimum level
- Performs preventative maintenance to ensure equipment and room is ready for use
- Responsible for identifying defective/failed equipment and providing solutions
- Perform on site User Acceptance testing
- Install software upgrades
- Provide strong client level support to users, with a predisposition to de-escalate technical fails
- Perform break fix (user reported incident) tasks within target service level agreements response window
- Form strong partnerships with local help desk, building facilities, events, executive support, and EA's of high profile staff
- White glove technical support for C-suite and high level management
- Provide VC focused support for high profile events reported network related call escalation issues
- Maintains up to date knowledge of relevant industry standard hardware as well as proprietary tools
- 50% Travel to customer sites as required
Requirements:
- Ability to be self-motivated and accountable in a fast-pace, independent environment
- Ability to think creatively as well as methodically regarding technical issue
- Technical skills must include a knowledge of Cisco, Crestron, Extron, Biamp, Shure, Clearone, QSC and other AV/VC related hardware and signal flow
- Must be able to read and understand plans to ensure everything is done correctly and then do any additional configuration that is required
- Strong interpersonal, customer service, and conflict resolution skills
- Willingness to learn and adapt to client culture
- Ability to work both independently as well as with a team
- Must have critical thinking and problem solving ability
- Be flexible and adaptable to change and hours of work, to meet the needs of the customer
- Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer.
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
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Pay Range $30—$40 USD-
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