Team Member

5 days ago


Montclair, Virginia, United States Montclair YMCA Full time
About the Role

We are seeking a talented and results-driven Membership Services Representative to join our team at the Montclair YMCA. In this role, you will play a critical part in delivering exceptional service to members, promoting a welcoming environment, and driving membership growth.

Responsibilities
  • Member Support: Provide timely and effective support to members through answering questions, selling memberships and programs, and addressing concerns.
  • Sales and Retention Strategies: Collaborate with the Membership Team to develop and implement sales and retention strategies that meet or exceed targets.
  • Community Outreach: Represent the Montclair YMCA at local events, health fairs, and community outreach initiatives to foster partnerships and promote our services.
  • Team Collaboration: Work closely with the Membership Team and leadership to ensure seamless execution of programs and services.
Requirements and Qualifications
  • Customer Service Experience: Proven track record of delivering excellent customer service in a fast-paced environment.
  • Communication and Interpersonal Skills: Strong ability to communicate effectively with diverse groups, including members, staff, and external partners.
  • Sales and Retention Knowledge: Understands principles of sales and retention, including effective communication, relationship-building, and problem-solving skills.
  • Leadership Competencies: Possesses strong leadership competencies, including communication, relationships, quality results, and collaboration.
Work Environment and Physical Demands

This role requires regular interaction with members, staff, and external partners in a dynamic and fast-paced environment. The work involves standing, walking, sitting, lifting, and using repetitive motions, with occasional travel required.

What We Offer
  • Competitive Salary: $16.13-$17.00 per hour, depending on experience.
  • Complimentary YMCA Membership: Enjoy access to our state-of-the-art facilities and programs.
  • Paid Time Off (PTO): Accrue PTO after 120 days of employment.
  • Employee Discounts: Receive exclusive discounts on various products and services.
  • Professional Growth and Advancement Opportunities: Develop your skills and advance your career in a supportive and dynamic environment.


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