Customer Service Representative
1 month ago
Job Location
Abingdon, VA - Abingdon , VA
Remote Type
Fully Remote
Position Type
Full Time
Salary Range
$ $16.00 Hourly
Job Category
Customer Service
Customer Service Representative
At VIMO INC, we're seeking a talented Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for delivering exceptional customer experiences and helping customers navigate our health insurance products.
As a Customer Service Representative, you'll be the face of our company, providing top-notch support to customers via phone, email, and chat. You'll be the go-to expert for all things related to our health insurance products, and you'll be responsible for resolving customer issues in a timely and professional manner.
We're looking for someone who is passionate about delivering exceptional customer experiences, has excellent communication skills, and is comfortable working in a fast-paced environment. If you're a team player who is eager to learn and grow with our company, we'd love to hear from you
Key Responsibilities:
- Provide exceptional customer service via phone, email, and chat
- Resolve customer issues in a timely and professional manner
- Stay up-to-date on product knowledge and provide accurate information to customers
- Work collaboratively with internal teams to resolve customer issues
- Meet or exceed customer satisfaction targets
Requirements:
- High school diploma or equivalent required
- 1+ year of customer service experience
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Proficiency in Microsoft Office and Google Suite
What We Offer:
- Competitive hourly rate
- Opportunities for career growth and development
- Flexible work schedule
- Comprehensive benefits package
- Recognition and rewards for outstanding performance
Preferred Qualifications:
- Experience in the health insurance industry
- Knowledge of health insurance products and regulations
- Fluency in Spanish or other languages
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