Customer Service Representative

1 month ago


Abingdon, Virginia, United States VIMO INC Full time
Job Details

Job Location
Abingdon, VA - Abingdon , VA

Remote Type
Fully Remote

Position Type
Full Time

Salary Range
$ $16.00 Hourly

Job Category
Customer Service

Customer Service Representative

At VIMO INC, we're seeking a talented Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for delivering exceptional customer experiences and helping customers navigate our health insurance products.

As a Customer Service Representative, you'll be the face of our company, providing top-notch support to customers via phone, email, and chat. You'll be the go-to expert for all things related to our health insurance products, and you'll be responsible for resolving customer issues in a timely and professional manner.

We're looking for someone who is passionate about delivering exceptional customer experiences, has excellent communication skills, and is comfortable working in a fast-paced environment. If you're a team player who is eager to learn and grow with our company, we'd love to hear from you

Key Responsibilities:
  • Provide exceptional customer service via phone, email, and chat
  • Resolve customer issues in a timely and professional manner
  • Stay up-to-date on product knowledge and provide accurate information to customers
  • Work collaboratively with internal teams to resolve customer issues
  • Meet or exceed customer satisfaction targets

Requirements:
  • High school diploma or equivalent required
  • 1+ year of customer service experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Proficiency in Microsoft Office and Google Suite

What We Offer:
  • Competitive hourly rate
  • Opportunities for career growth and development
  • Flexible work schedule
  • Comprehensive benefits package
  • Recognition and rewards for outstanding performance

Preferred Qualifications:
  • Experience in the health insurance industry
  • Knowledge of health insurance products and regulations
  • Fluency in Spanish or other languages


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