Customer Support Specialist II

1 month ago


Deadwood, United States NCR Voyix Full time

Company Overview

NCR Voyix is a leading provider of innovative solutions that empower businesses to succeed. Our team of experts works tirelessly to deliver exceptional service and support to our clients, ensuring their success in the ever-changing landscape of commerce.

Compensation Package

We are committed to offering a competitive compensation package that reflects our appreciation for your skills and dedication. Your estimated hourly pay will range from $17.00 to $23.00 depending on your location and experience levels, with opportunities for overtime at time and a half. Additionally, you can enjoy 7 paid holidays and 6 paid floating holidays, as well as a comprehensive benefits package including medical insurance, 401K savings and retirement plan, and company-provided business use only vehicle.

Job Description

We are seeking an experienced Field Service Technician II to join our team. As a key member of our Field Services Team, you will play a vital role in delivering solutions that build long-term relationships with our customers. Your primary responsibilities will include performing customer installation, maintenance, and service calls promptly and effectively, servicing electromechanical equipment like self-checkout systems within an assigned territory, and performing maintenance, repair, PM work, and system overhauls.

Required Skills and Qualifications

To be successful in this role, you will need to possess excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team. You must have a valid driver's license and driving record that satisfies NCR fleet requirements, as well as PC skills, basic electronic skills, and some specific hardware and operating system familiarity. Prolonged travel with driving several hours per day, rotating and weekend shifts, flexible shift work, and carrying and lifting tools, parts, and equipment weighing up to 75 lbs. without assistance, up to 150 lbs. with assistance are also essential aspects of this role.

Preferred Qualifications

A+ Certification, CompTIA, N+ Certification, or one or more years of related experience are highly desirable, but not required. If you have familiarity with large servers, mainframe computers, and imaging software, we encourage you to apply.



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