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Post-Closing Operations Manager

2 months ago

Horsham, Pennsylvania, United States Lakeview Loan Servicing Full time

Position Overview:

The Post-Closing Operations Manager oversees a team of Conventional Post Closers and Document Specialists. This role involves utilizing management reports and conducting team meetings to ensure that the post-closing process is streamlined and efficient across all team members, including those working offshore.

Key Responsibilities:

  • Oversee the workflow and productivity of the Conventional Post Closers and Document Specialists.
  • Ensure that the pipeline for Conventional Post Closers and Document Specialists adheres to service level agreements (SLAs) while meeting accuracy and timeliness standards mandated by regulatory requirements and internal protocols.
  • Lead training initiatives and develop job aids for Conventional Post Closers and Document Specialists in collaboration with the training department.
  • Onboard new team members on the company's loan origination system and manage the performance of direct reports.
  • Analyze management reports to enhance processes and ensure compliance with SLAs.
  • Act as the subject matter expert in conventional post-closing and document procurement for both internal and external stakeholders.
  • Ensure that all tasks performed by Conventional Post Closers and Document Specialists are executed accurately and adjust work quality based on quality assurance and quality control results.
  • Address inquiries from Internal Audit, Quality Assurance, Quality Control, and monthly audit findings on a loan-by-loan basis as required.
  • Manage timekeeping, overtime, and performance evaluations for direct reports.
  • Provide leadership and direction to staff, communicating the group's vision and fostering the development of necessary skills.
  • Collaborate with management to identify and implement new workflows and processes that enhance the efficiency and quality of conventional loan reviews, document procurement, and perfection.
  • Work closely with Sales and Operations teams to resolve origination defects that hinder investor purchases or lien perfection.
  • Recruit, interview, and onboard new staff as needed.
  • Conduct regular team meetings to keep staff informed about new policies and procedures while identifying training needs.
  • Perform other related duties as assigned.

Qualifications:

  • Extensive knowledge of mortgage origination regulatory and investor requirements.
  • Proactive approach with the ability to motivate staff and maintain high production and morale.
  • Strong analytical and problem-solving skills to identify root causes of issues and implement solutions.
  • Ability to manage deadlines across multiple tasks in a fast-paced environment.
  • Minimum of 2 years of experience in mortgage origination, with at least one year in compliance or redisclosure teams.
  • Proficient in coaching, leading, and training direct reports.
  • Management experience is preferred.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

Certifications, Licenses, and/or Registration:

  • While not mandatory, NMLS licenses are preferred to enhance understanding of SAFE requirements for the business unit.