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Multilingual Support Associate

3 weeks ago

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We are looking for a Multilingual Support Associate to join our team at ViaPlus by VINCI Highways. As a key member of our customer service team, you will be responsible for providing world-class support to our clients.

About the Job

In this role, you will be responsible for communicating with clients in multiple languages, resolving issues in a timely manner, and maintaining accurate records of customer interactions.

Main Tasks:

  • Respond to customer inquiries via phone, email, and chat.
  • Resolving customer complaints in a professional and courteous manner.
  • Maintaining accurate records of customer interactions.
  • Collaborating with other team members to achieve shared goals.

Requirements:

  • High school diploma or equivalent required.
  • Minimum one year of customer service experience.
  • Bilingual Spanish required.

Salary Range: $55,000 - $70,000 per year.