Sales and Support Associate

4 days ago


Austin, Texas, United States Elevated Marketing Management Full time
Join Our Team

Elevated Marketing Management is seeking a Sales and Support Associate to join our team in Austin, TX. As a member of our team, you will be responsible for providing exceptional customer service, educating customers about our products and services, and resolving customer complaints and issues effectively.

About the Role

The Sales and Support Associate will be the first point of contact for our customers, providing assistance and support to ensure a positive experience. This role is ideal for individuals who are passionate about helping others, have excellent communication skills, and are eager to learn and grow in a dynamic environment.

Key Responsibilities
  • Customer Education: Provide product knowledge to customers, educating them about our products and services, including features, benefits, pricing, and promotions.
  • Issue Resolution: Resolve customer complaints and issues efficiently, escalating complex problems to appropriate departments or supervisors when necessary.
  • Record Maintenance: Maintain accurate customer records, documenting interactions and transactions, and ensuring confidentiality and security of customer data.
Requirements
  • A high school diploma or equivalent; some college coursework or degree preferred.
  • Previous customer service experience is a plus but not required; we provide comprehensive training for entry-level candidates.
  • Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
  • Strong interpersonal skills and the ability to build rapport and trust with customers.
  • Good problem-solving skills and the ability to remain calm and composed under pressure.
Estimated Salary:

$55,000 - $70,000 per year



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