System Engineer

3 weeks ago


Tampa, Florida, United States Insight Global Full time
System Engineer Job Description

At Insight Global, we are seeking a highly skilled System Engineer to join our team. As a System Engineer, you will be responsible for providing technical support and services to our clients, ensuring the smooth operation of their IT systems.

Key Responsibilities:

  • Provide technical support and services to clients via phone, email, and remote access
  • Manage service requests through our ticketing system, ConnectWise
  • Exceed established SLAs and provide world-class customer service
  • Work with new technologies and learn new skills on a constant basis
  • Collaborate with internal teams and clients to resolve technical issues

Requirements:

  • Windows 10, Windows Servers, Active Directory, VMware, Citrix, Microsoft Exchange/Office 365 experience
  • Comfortable working with C-level executives and providing white-glove service
  • Basic end-user support skills
  • Excellent communication and interpersonal skills
  • Knowledge of Managed Services ticketing systems, PSA tools, RMM tools (ConnectWise)
  • Knowledge of backup applications (Veeam, Barracuda, Commvault, etc.)
  • Experience with email and spam filtering services (Mimecast, Barracuda, Proofpoint, etc.)
  • Familiarity with DNS, DHCP, and TCP/IP

Preferred Qualifications:

  • ITIL Foundations certification
  • CompTIA A+ certification
  • Former Managed Services experience
  • Knowledge of Apple OS and devices

What We Offer:

  • Opportunity to work with a leading IT services company
  • Competitive salary and benefits package
  • Opportunities for professional growth and development

How to Apply:

Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you


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