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Customer Support Team Lead

2 months ago

Lisbon Falls, Maine, United States Zenith Innovations Full time
About the Role

We are seeking a highly skilled Customer Support Manager to join our team at Zenith Innovations. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of support.

Key Responsibilities
  • Provide comprehensive support to our customers through written inquiries and resolve issues in a timely and professional manner.
  • Document all communication in our ticketing system, Zendesk, and maintain accurate records of customer interactions.
  • Collect feedback from customers and communicate it to relevant stakeholders to drive continuous improvement.
  • Stay up-to-date with our XING solutions and provide expert knowledge to customers.
  • Participate in our dynamic work environment and take on exciting tasks to drive business growth.
Requirements
  • Previous experience in customer service, preferably in a similar role.
  • Strong initiative, technical understanding, and excellent communication skills.
  • A customer-focused mindset with a problem-solving approach.
  • Excellent written and spoken German and good English skills.
What We Offer
  • Health consulting services to support your well-being.
  • Mobile devices for personal use to stay connected on the go.
  • Drinks, food, and other perks to make your workday enjoyable.
  • A public transportation ticket to make commuting easy.
  • Bike leasing to promote a healthy lifestyle.
  • Sabbatical and part-time options to balance work and life.
  • Remote work option to work from anywhere.
  • Equal communication opportunities to ensure everyone's voice is heard.
  • A dog-friendly office to bring your furry friend to work.
  • Up to 12 weeks of Workation to recharge and refocus.
Get in Touch

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we would love to hear from you. Please submit your application and let's discuss how you can join our team at Zenith Innovations.