Community Manager

2 weeks ago


Knoxville, Tennessee, United States GCI Residential LLC Full time
Job Summary

We are seeking a highly motivated and experienced Community Manager to join our team at GCI Residential LLC. As a Community Manager, you will be responsible for the daily operations of our residential community, ensuring maximum occupancy and revenue growth while maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Achieve maximum occupancy and revenue growth through effective marketing and leasing strategies
  • Manage collection of rents, including delinquency and eviction proceedings
  • Assist with the planning and implementation of retention, marketing, and advertising programs
  • Mentor, train, and motivate subordinate employees to meet and exceed goals and comply with company policies and procedures
  • Communicate company goals and expectations to staff, provide support and staff assistance
  • Assist with the hiring, evaluation, and training of personnel, evaluate job performance, manage employee issues, complaints, and disciplinary matters
  • Coordinate the production of market-ready product with leasing, maintenance, and housekeeping
  • Ensure professional, consistent communication with residents, resolve resident issues and complaints
  • Negotiate and sign routine vendor and contractor agreements under direction of Property Manager
  • Ensure quality and timely suite turnover to achieve property goals
  • Approve routine purchasing and invoice processing with review of Property Manager
  • Approve rental applications for managed site, review declined or conditional applications with Property Manager
  • Sign and execute leases for managed site
  • Deliver property correspondence to corporate office in a consistent and timely manner
  • Represent GCI in a professional manner at all times, consistently maintain a professional and courteous attitude when dealing with residents, co-workers, and the general public
Requirements:
  • Three to five years of experience as a site manager, leasing manager, or related management experience
  • Industry experience strongly preferred
  • Associate or Bachelor Degree in Business, Education, or Liberal Arts, or equivalent related work experience in real estate or sales management, training, or marketing
  • Proven track record in meeting and exceeding goals
  • Excellent verbal and written communication skills
  • Top-notch organizational, time management, and interpersonal skills
  • Proven computer skills (MS Office and internet)
  • Demonstrated problem-solving skills
  • Strong work ethic and a "whatever it takes" attitude
  • Ability to motivate others
  • Demonstrated understanding of Landlord/Tenant and Fair Housing Laws; ability to grasp all facets of real estate management
  • MRI skills a strong plus
Other Requirements:
  • Valid driver's license, clean driving record, and insurance required
  • Minimum of 40 hours required
  • Regular attendance is mandatory


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