Customer Service Supervisor

7 days ago


Homestead, Florida, United States PRIDE Enterprises Full time
About the Role
As a Customer Service Supervisor at PRIDE Enterprises, you will be responsible for overseeing the day-to-day operations of our contact center team. This role requires a strong leader who can motivate and guide their team to deliver exceptional customer service.

Key Responsibilities
- Supervise up to 20 inmate workers on technical aspects and meeting customer expectations and timelines
- Train new agents in the tools and techniques required for the department's operations
- Monitor work, enforce productivity standards, resolve operational problems, and implement new procedures as required
- Conduct inmate interviews and process new program participant additions as needed

Requirements
- High school diploma or equivalent required
- 2-3 years supervisory experience with mechanical aptitude and customer service skills
- Strong communication and leadership skills

Estimated Salary: $45,000 - $60,000 per year (depending on experience)

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