Customer Service Coordinator

3 days ago


Homestead, Florida, United States Shaner Hotel Group Full time

We are seeking an experienced Customer Service Coordinator to join our team at the Courtyard by Marriott Miami Homestead. This role is responsible for providing exceptional customer service, handling guest inquiries, and ensuring that all hotel services meet the highest standards.

As a Customer Service Coordinator, you will be the first point of contact for guests and will be responsible for responding to their queries in a timely and professional manner. You will also be responsible for maintaining accurate records, resolving guest complaints, and escalating issues to management when necessary.

The ideal candidate will have excellent communication skills, both written and verbal, and will be able to work well under pressure. You should be familiar with hospitality industry standards and practices, and have experience working in a fast-paced environment.

We offer a competitive salary of $45,000 per year, which includes a base salary of $40,000 and a performance-based bonus of $5,000. In addition to your salary, you will also receive a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

About Us

Shaner Hotels is one of the leading hospitality owner-operators and management companies in the industry. We have a portfolio of over 65 hotels across 14 states and four countries, and we are committed to delivering exceptional guest experiences.



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