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Customer Service Associate

2 months ago

Bound Brook, New Jersey, United States Marisella Gallardo - State Farm Agent Full time
Job Overview

Position Summary:
We are seeking a proactive and career-driven individual to become a part of our dynamic team at Marisella Gallardo - State Farm Agent. This role focuses on cultivating and enhancing customer relationships within the community while promoting a range of State Farm products, including auto, home, and life insurance.

Key Responsibilities:

  • Build and maintain customer relationships, ensuring timely follow-ups as necessary.
  • Deliver prompt, accurate, and friendly customer service, addressing inquiries related to insurance availability, eligibility, coverage options, policy modifications, claims, and billing.
  • Utilize a customer-centric, needs-based approach to inform clients about various insurance solutions.
  • Generate leads, arrange appointments, assess customer needs, and effectively market suitable products and services.
  • Collaborate with the agent to identify and support local community initiatives.
  • Exhibit a strong work ethic with a dedicated commitment to achieving success daily.

What We Offer:

  • Competitive hourly wage plus monthly commission and bonuses.
  • Comprehensive health benefits.
  • Paid time off, including vacation and personal/sick days.
  • Opportunities for professional growth and advancement within the agency.
  • A vibrant and energetic office environment.
  • Regular team outings and events.

Qualifications:

  • Exceptional communication skills, both written and verbal.
  • Experience in sales, whether in retail, telemarketing, or as a sales representative.
  • Proven success in meeting sales targets is preferred.
  • A genuine enthusiasm for the role of insurance and financial products in helping individuals manage risks and achieve their aspirations.
  • Self-motivated and detail-oriented.
  • Able to thrive in a collaborative team setting.
  • Capable of managing multiple tasks effectively.
  • Bilingual candidates, particularly Spanish speakers, are preferred.
  • Must be able to obtain Property and Casualty and Life and Health licenses.

If you possess the motivation to excel in this role, we encourage you to consider this opportunity.