Customer Experience Representative
3 weeks ago
About Us:
At OCI Hospitality, we strive to create an exceptional guest experience by providing personalized service and attention to detail. Our hotel, TownePlace Suites Seattle Everett/Mukilteo, offers a unique property with 8 standalone buildings and 128 rooms that open outdoors. We provide guests with a free breakfast in the morning and various amenities such as a fitness center, meeting space, and outdoor pool.
As a Guest Service Representative, you will be responsible for delivering exceptional customer service, responding to guest inquiries, and resolving any issues that may arise. You will also be responsible for communicating with our Maintenance and Housekeeping team members to ensure seamless operations.
About You:
We are seeking a customer-focused individual who can work well under pressure and maintain a positive attitude in a fast-paced environment. You must be able to communicate effectively with guests, colleagues, and management, and possess excellent problem-solving skills. A valid driver's license and evidence of insurability are required.
What You Gain:
As a Guest Service Representative at TownePlace Suites Seattle Everett/Mukilteo, you will gain valuable experience in customer service, teamwork, and communication. You will be part of a dynamic team that values employee development and career growth. The estimated salary for this position is $42,000-$52,000 per year, depending on experience.
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