Patient Service Specialist
4 weeks ago
As a Patient Service Specialist, you will play a vital role in ensuring the smooth day-to-day operations of our SMG physician practice. You will be responsible for providing exceptional customer service to patients, answering calls, and routing telephone calls appropriately. You will also be responsible for creating patient cases, documenting telephone calls and messages, and scheduling patient appointments and testing as requested.
Key Responsibilities
* Provides routine information to callers and gives only authorized medical advice from a provider.
* Provides a high level of customer service to all new and existing patients of the practice.
* Creates patient cases and documents telephone calls and messages into Athena or other EMR.
* Schedules patient appointments and appropriate testing for patients as requested.
* Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information.
* Collects required insurance co-pays from patients including any prior balances.
* Follows scheduling notes and direct schedules patient visits in other SMG practices as advised.
* Performs pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.
* Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
* Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines. Schedules specialty appointments/testing as required.
* Performs work in EMR buckets as directed and per practice need.
* Responsible to inform manager of administrative supply needs or assists with ordering.
* Follows up with providers on missing slips and creates claims in Athena.
* Responsible to work assigned revenue cycle buckets as directed.
* Must be able to work independently with little supervision.
* Adheres to SMG policies.
* Always uses discretion to ensure patient confidentiality.
Requirements
* Strong customer service excellence expected.
* Excellent communication and interpersonal skills required.
* Experience with EMR strongly preferred. (Athena a plus)
* Experience with Microsoft Office, Word, Excel, and Outlook preferred.
* High School Diploma or equivalent required.
* One to three years as a medical secretary preferred.
Salary Range:
$19.00
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