Service Department Leader
4 days ago
About EST Companies
">EST Companies is a leading provider of industrial equipment solutions, serving clients across the globe, including the military, construction companies, mining, municipalities, and more. We are committed to delivering exceptional service and support to our clients, and we are seeking an experienced Service Department Leader to join our team.
About the Job
We are seeking an experienced Service Department Leader to manage and provide leadership to a team of regional field service supervisors in the execution of installation, maintenance, and repair needs for existing and new customers. This role will be responsible for ensuring 100% delivery of all contractual and quality service goals; attaining revenue targets and avoiding penalties.
Key Responsibilities
- Manage and provide leadership to a team of regional field service supervisors in the execution of installation, maintenance, and repair needs for existing and new customers.
- Ensure 100% delivery of all contractual and quality service goals; attaining revenue targets and avoiding penalties.
- Enforce strict compliance with EST Companies' mission, vision, values, and quality statement; procedures pertaining to the operation of the EST Service department and programs; and all municipal, state, and federal regulations.
Requirements
- Associates/Bachelor's degree preferred.
- Strong customer orientation – dependable, hands-on, hardworking, honest, and ability to work effectively under pressure.
- Understanding of the importance of being a team player to achieve organizational goals.
- Must be able to understand accounting spreadsheets, budgets, cost analysis, and other similar reports. Must be able to create appropriate analysis and reports as required.
- Proficient in Microsoft Office Suite; experience with CRM software, Quick Books preferred, and other management tools/technologies.
- Ability to respond effectively to the most sensitive inquiries and complaints. Effective and persuasive presentation skills on controversial or complex topics to direct reports, management, public groups, etc.
- Fluent in English with excellent communication and listening skills.
- Must be willing to travel extensively - usually 50% travel.
Physical Demands
- Ability to work outside under various environmental conditions.
- Ability to routinely lift 50 pounds – occasionally up to 100 pounds.
- May include some exposure to hazardous materials and equipment.
- Ability to complete complex work and requires continuous, concentrated mental and visual effort to plan and problem solve.
- Ability to maneuver around moving objects, vehicles, and/or machinery.
- Ability to climb ladders with 300 lb. weight limit.
- May be expected to drive for long periods of time.
- Ability to travel by way of commercial aircraft.
Benefits
- Competitive Pay: $80,000 - $120,000 per year, depending on experience.
- Bonus Opportunities.
- 401k Plan – 100% Company match Up To 4%, With Immediate Vesting.
- 11 Paid Holidays.
- Sick & Vacation Pay.
- Medical, Dental, and Vision insurance.
- Health Savings Account (HSA).
- Life Insurance and AD&D.
- Short-Term Disability.
- Tuition Reimbursement.
Location
Headquartered in Tempe, Arizona; however, we have regional centers and team members across the globe.
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