Travel Industry Hospitality Specialist

6 days ago


Kenner, Louisiana, United States Aimbridge Hospitality Full time

About Us

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Aimbridge Hospitality is a dynamic and growing hospitality management company. We are seeking a highly skilled Front Desk Agent to join our team at the DoubleTree by Hilton Hotel New Orleans Airport.

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Job Description

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As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling reservations, check-ins, and check-outs, and addressing any guest concerns or issues promptly. You will work closely with our front desk team to ensure that our guests have an exceptional stay.

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Key Responsibilities

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  • Manage Guest Interactions: Provide exceptional customer service to our guests, maintaining a friendly and warm demeanor at all times.">
  • Handle Reservations: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.">
  • Address Guest Concerns: Address any guest concerns or issues promptly and professionally.">
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Requirements

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  • High School Diploma or Equivalent: A high school diploma or equivalent is required. Previous experience in a hotel or related field is preferred.">
  • Familiarity with Hotel Management Software: Familarity with hotel management software and Microsoft Office suite is beneficial.">
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What We Offer

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  • Competitive Benefits Package: Full-time employees are eligible for a competitive benefits package that includes medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401(k) retirement plan."]],

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