Customer Service Team Leader

6 days ago


MagstattleBas, Grand Est, United States Burlington Full time
Overview
Burlington Stores, Inc. is seeking a skilled Customer Service Lead to lead our team and provide exceptional customer service at our Omaha location.

The ideal candidate will have strong leadership skills, a friendly demeanor, and a passion for retail. As a Customer Service Lead, you will be responsible for driving improvement of friendliness, speed of checkout, and customer feedback surveys while maintaining a customer-first focus and delivering a consistently great experience to all customers with a high level of professionalism.

Key Responsibilities:
  • Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
  • Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
  • Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.

Requirements:
Candidates must be able to work a flexible schedule including early mornings, nights, weekends, and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs or more, as well as the ability to stand and walk for extended periods of time.

We offer a competitive wage of $13 per hour, flexible hours, and an associate discount. Part-time associates may be eligible for benefits, including medical coverage and a 401(k) plan, as well as paid time off and sick leave.

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