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Automotive Customer Service Specialist
2 months ago
Position: Automotive Service Advisor
Company: Colonial Chevrolet of Acton
Location: ACTON, Massachusetts
Employment Type: Full Time, base salary plus commission
Salary Range: $70,000 - $100,000 annually, paid weekly
Colonial Chevrolet of Acton is expanding its service department and is looking for a dedicated and enthusiastic individual to fill the role of Automotive Service Advisor.
Position SummaryThe Automotive Service Advisor serves as the main point of contact for customers, providing top-notch service and ensuring their needs are met. This full-time position requires a focus on customer satisfaction and effective sales strategies to enhance revenue.
Compensation & BenefitsAlong with a competitive salary and commission structure, we offer a robust benefits package that includes:
- Medical, dental, and vision insurance
- Paid time off
- 401(k) retirement plan
We are committed to your professional growth and provide ongoing training and development opportunities.
Key Responsibilities- Welcome customers and assess their automotive service requirements.
- Conduct vehicle inspections with customers and accurately record service needs.
- Provide precise estimates and quotes for automotive services.
- Propose and sell additional products and services tailored to customer needs.
- Manage and schedule service appointments efficiently.
- Maintain communication with technicians to ensure timely service completion.
- Keep customers informed about the status of their vehicles.
- Clearly explain repairs and services to customers.
- Process payments for services provided.
- Follow up with customers post-service to ensure satisfaction.
- Maintain accurate records and documentation.
- Prior experience in the automotive sector is preferred.
- Outstanding customer service and communication abilities.
- Demonstrated sales experience.
- Able to thrive in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Proficient in computer systems and software applications.
- Must possess a valid driver's license and maintain a clean driving record.
Colonial Chevrolet of Acton is an equal opportunity employer that values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will be considered for employment without regard to these characteristics.
If you are passionate about delivering exceptional customer service and are seeking a rewarding career in the automotive industry, we encourage you to consider the Automotive Service Advisor position at Colonial Chevrolet of Acton.
