Automotive Service Advisor
3 weeks ago
Job Title: Automotive Service Advisor
Colonial Chevrolet of Acton is seeking a highly motivated and customer-focused individual to serve as the primary point of contact for our customers in the service department.
This is a full-time position where you will provide exceptional customer service, ensure customer satisfaction, and drive revenue through effective sales techniques.
Key Responsibilities:
- Greet customers and understand their automotive service needs.
- Perform vehicle walk-around inspections with customers and accurately document service needs.
- Provide accurate estimates and quotes for automotive services.
- Offer and sell additional products and services to meet customer needs.
- Coordinate and schedule service appointments.
- Communicate regularly with technicians to ensure timely completion of services.
- Keep customers updated on the status of their vehicle.
- Explain repairs and services to customers in a clear and understandable manner.
- Process payments for services rendered.
- Follow up with customers after services are completed to ensure satisfaction.
Requirements:
- Previous experience in the automotive industry is preferred.
- Exceptional customer service and communication skills.
- Proven sales experience.
- Ability to work in a fast-paced environment.
- Detail-oriented with excellent organizational skills.
- Proficient in using computer systems and software applications.
- Must have a valid driver's license and a clean driving record.
Benefits:
In addition to the competitive base salary and commission, we offer a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and a 401(k) retirement plan.
We also provide ongoing training and development opportunities to help you succeed in this role.
Equal Opportunity Employer:
Colonial Chevrolet of Acton is an equal opportunity employer and values diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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