Home Health Services Supervisor

4 days ago


Pasadena, California, United States Kaiser Permanente Full time
Job Summary

We are seeking a highly skilled and experienced professional to lead our Home Health Services team as a Supervisor. As a key member of our organization, you will be responsible for overseeing the planning, development, and implementation of rehabilitation therapy programs and services within our Care at Home, home health, palliative, and hospice service lines.

Key Responsibilities
  • Supervise the planning, development, and implementation of rehabilitation therapy programs and services to meet or exceed standards for cost, quality, performance, access, member satisfaction, and clinical/functional outcomes.
  • Lead programs that add value, are linked to departmental, organizational, and business goals/objectives, and conform to organizational, state, federal, and regulatory agency standards/requirements.
  • Design and utilize systems, methodologies, and processes to monitor, evaluate, and continuously improve rehabilitation therapy functional outcomes, services/programs, and utilization, cost, clinical, member satisfaction, and performance measures/standards.
  • Maintain and enhance staff volume/services to meet identified and anticipated service demands/needs.
  • Coordinate referrals for therapy services with other departments, physicians, and agencies.
  • Supervise the performance and competency evaluation process for rehabilitation therapy professional staff, identify and provide for professional development needs, hire, promote, fire, and discipline staff, evaluate clinical performance of staff, and provide clinical supervision and direction.
  • Manage the development and utilization of admission and discharge criteria and clinical protocols for specific diagnoses, as well as review of treatment plans, assessments, evaluations, modalities, and the measurement of functional outcomes.
  • Develop, justify, and monitor financial, capital, and FTE budgets within the Care at Home rehabilitation department.
  • Oversee the evaluation, modification, and improvement of existing programs and outcomes, determine the feasibility of new programs to meet anticipated service needs, and ensure compliance with health plan, Medicare, Title 22, TJC, and all other pertinent local, state, and federal regulatory agency requirements.
  • Ensure the highest quality of care is provided and within established departmental policies and procedures, quality/cost/clinical outcomes, and established performance standards.
  • Supervise day-to-day operations and clinical practice standards, collaborate with patients, physicians, other departments, organizations, and agencies to address and resolve patient care, transfer/discharge, and program service issues, and act as a clinical practice expert/resource to staff.
  • Ensure patients receive quality care by reviewing documentation, consulting with staff, reviewing care plans, conducting/participating in multidisciplinary team conferences, and reviewing patient satisfaction reports.
  • Coordinate with SCPMG/KFH/KFHP to provide for the seamless transition of patients from the appropriate setting of care (Inpatient, outpatient, home).
  • Address quality concerns, complaints, and compliance matters to develop systems and policies/procedures to continuously improve clinical/patient care, performance outcomes, and departmental administrative procedures/functions.
  • Conduct minimum quarterly field visits with Home Health staff.
Requirements
  • Minimum five (5) years of clinical rehabilitation therapy experience in an acute, home health, outpatient, or community health setting.
  • Graduation from an accredited physical therapy, occupational therapy, or speech language pathology educational program with a Bachelors or Masters Degree.
  • Speech-Language Pathologist License (California) OR Physical Therapist License (California) OR Occupational Therapist License (California).
  • Demonstrated ability to plan and evaluate rehabilitation therapy programs; knowledge of local, state, federal, Medicare, and TJC standards/requirements pertaining to home health rehabilitation therapy services.
  • Strong written and oral communication skills.
  • Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications
  • Two (2) years of supervisory or program management experience, or teaching experience within a university setting.
  • Five (5) years of home health experience.
  • Geriatric or comparable certifications via the APTA, AOTA, or ASHA professional associations.
  • Doctoral Degree.


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