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FHA Knowledge Content Manager

1 month ago

Silver Spring, Maryland, United States Dansources Technical Services Full time
Job Title: FHA Knowledge Content Manager

We are seeking a highly skilled FHA Knowledge Content Manager to join our team at Dansources Technical Services. As a key member of our team, you will be responsible for maintaining accurate and current content on HUD's "FHA Knowledge Base Portal".

Job Summary:

The FHA Knowledge Content Manager will be accountable for creating and revising knowledge base content for HUD and FHA programs to reflect current policy and procedures. This includes performing audits and certifying all published knowledge base articles for accuracy, functionality, and format on a quarterly basis.

Key Responsibilities:
  • Create and revise knowledge base content for HUD and FHA programs to reflect current policy and procedures.
  • Perform audits and certify all published knowledge base articles for accuracy, functionality, and format on a quarterly basis.
  • Meet deadlines for knowledge base content updates based on HUD requests and FHA policy changes following standard operating procedures.
  • Manage and assign work to the Knowledge Base Content team making sure performance expectations are met.
Requirements:
  • Bachelor's degree or relevant experience in lieu of a degree.
  • At least 4 years of experience with Single Family FHA origination policies and procedures.
  • At least 4 years of experience writing processes, procedures, or training content in the mortgage industry which could be read and easily understood by the intended audience.
  • Excellent organizational and time management skills with the ability to adapt and support ongoing changes to systems, policies, and processes.
  • Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for FHA knowledge content management, we encourage you to apply.