Guest Services Associate

1 week ago

Kapaa, United States Travel + Leisure Co. Full time
Delivering Exceptional Vacation Experiences

At Travel + Leisure Co., our mission is to provide unparalleled vacation experiences for our guests. As a Guest Services Associate, you will play a vital role in making our guests' vacations unforgettable.

Key Responsibilities:
  • Provide warm welcomes and exceptional service to guests from around the world.
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and nearby attractions.
  • Process cash and credit card transactions with accuracy and efficiency.
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
  • Reserve and confirm reservations for individuals and/or groups.
  • Provide guests with room rate quotes and respond to their inquiries and concerns in a timely and professional manner.
Requirements:
  • Professional appearance and a positive, can-do attitude.
  • Excellent communication skills with the ability to read, write, and understand English.
  • Ability to solve problems with minimal supervision.
  • Basic math skills and knowledge of proper cash handling procedures.
  • Ability to multitask and work in a fast-paced environment.
  • Strong attention to detail and organization skills.
  • Basic computer and office skills.
Benefits:

We offer a comprehensive range of benefits to our associates, including medical, dental, and vision coverage, flexible spending accounts, life and accident coverage, disability, and a 401(k) plan with employer match.

Compensation:

Generally starting at $21.50 per hour, with the actual hourly rate determined by a variety of factors, including experience, education, skills, training, and work location.

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