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Guest Services Agent

3 months ago

Kapaa, United States Marriott Vacations Worldwide Full time

Hourly Rate: $24.21

JOB STATUS: Casual/On-Call

JOB SUMMARY
Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment?
 
If so, the Front Office might be the place for you You will have the opportunity to welcome our guests, while experiencing our dedication to the well-being of our associates.
 
As a Guest Service Associate, you will be interacting directly with guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each guest.
 
CORE WORK ACTIVITIES

  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. 
  • Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. 
  • Speak using clear and professional language; answer telephones using appropriate etiquette. 
  • Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. 
  • Comply with quality assurance standards. 
  • Stand, sit, or walk for an extended period of time. 
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Attention to customer service with a professional and pleasant personality.
  • Available to work a flexible schedule including evenings, weekends, and holidays.
  • Perform other reasonable job duties as requested by Supervisors.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.