Customer Support Representative
3 weeks ago
We are seeking a highly skilled and detail-oriented Customer Support Representative to join our team at Carus Group.
Key Responsibilities:
- Process and confirm customer orders in a timely and accurate manner.
- Research and select appropriate transportation carriers to minimize delivery issues.
- Respond to customer inquiries and resolve issues related to orders, products, and lead time.
- Review invoices for accuracy and complete daily invoice runs.
- Provide order documentation as requested to complete customer orders.
Requirements:
- High school diploma required, bachelor's degree preferred.
- 2-5 years of customer service experience preferred.
- Strong business acumen and ability to communicate professionally.
- Detail-oriented and critical thinker with strong skills utilizing large databases.
- Strong time management capabilities in a fast-paced environment.
About Carus Group:
We are a highly respected, family-owned company with a rich history in Illinois' Starved Rock Country. We develop and manufacture products that clean the air, water, and soil, and we are committed to supporting our local community and STEM education.
Benefits:
- Generous PTO and 11 paid holidays.
- Medical, dental, vision, and 401(k) plans.
- Tuition reimbursement program for employees and their dependents.
- Employee engagement and company-sponsored volunteer opportunities.
We are an Equal Opportunity Employer and welcome applications from diverse candidates.
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