Client Success Representative

7 days ago


Lexington, Tennessee, United States FirstBank Full time
About the Role:

This position is part of FirstBank's efforts to provide world-class customer service. As a Customer Solution Ambassador, you will be responsible for resolving customer inquiries, addressing concerns, and ensuring overall satisfaction.

Main Responsibilities:
  • Communicate Effectively with Customers
  • Analyze and Resolve Complex Issues
  • Collaborate with Colleagues to Achieve Goals
  • Develop Strong Relationships with Customers
  • Stay Up-to-Date with Industry Trends
Qualifications:
  • At Least One Year of Customer Service Experience
  • Spanish Language Proficiency is Highly Valued
  • Call Center Background is a Plus
  • Proficient in Microsoft Office and Other Relevant Tools
  • Banking Knowledge is a Significant Asset
  • Flexibility to Work Varied Shifts
Compensation Package:

We offer a salary of approximately $50,000 per year, commensurate with experience. Our compensation package also includes health insurance, paid time off, and opportunities for advancement.



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