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Customer Care Specialist

2 months ago

Berlin, Maryland, United States VCA Animal Hospitals Full time

VCA Animal Hospitals is on the lookout for a skilled Client Service Representative to become a vital part of our esteemed, multi-doctor practice.

At VCA Animal Hospitals, we are dedicated to our mission of prioritizing pet health and delivering exceptional service. Every interaction is an opportunity to surpass the expectations of pet owners.

We seek a personable and highly professional individual who embodies our commitment to providing outstanding service to both clients and their pets.

Position Overview

The Client Service Representative serves as the initial point of contact for our clients, establishing a welcoming atmosphere that fosters trust and confidence in our services. This role merges customer service expertise with sales acumen to enhance client relationships and positively influence our practice's success.

Qualifications and Skills

Our Client Service Representatives come from diverse professional backgrounds, including healthcare, retail, hospitality, sales, and administration. They all share a passion for delivering an exceptional client experience.

The ideal candidate will demonstrate a commitment to high-quality patient care and exceptional client service, bringing a positive attitude and high energy. Key qualifications include:

  • A minimum of one year of experience in customer service.
  • High School Diploma/GED or equivalent.
  • Strong listening and communication skills.
  • Compassion for animals and an understanding of client needs.
  • Effective decision-making abilities.
  • Capability to incorporate new information into problem-solving.
  • Proficiency in Microsoft Office applications.
  • Flexibility to work non-traditional hours, including evenings, weekends, and holidays.
  • Physical ability to lift up to 40 lbs. and work in an environment with potential exposure to allergens and other pet-related hazards.

Responsibilities

The Client Service Representative plays a crucial role in the success of our practice, as their interactions with clients directly influence satisfaction and repeat business. While this position does not involve clinical tasks, the CSR collaborates closely with Veterinarians, Veterinary Technicians, and management staff. Responsibilities include:

  • Greeting clients and their pets upon arrival.
  • Answering phone calls and directing inquiries appropriately.
  • Scheduling and confirming appointments.
  • Conducting follow-up calls and outreach to potential clients.
  • Explaining fees and processing payments.
  • Recommending and facilitating access to products and services.
  • Providing information on general pet care and wellness.
  • Managing client records and documentation.

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, and paid time off.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled.